FAQ
FOR OUT-PATIENTS
| How are consultations provided at the Center? |
Consultations are provided within the framework of the compulsory medical insurance (CMI — OMS in Russian) and on a paid basis. You can get information about prices on paid medical services and make an appointment with a specialist by contacting us at: medical.tourism [at] endocrincentr.ru Or you can submit an application online: https://www.endocrincentr.ru/pacientam/medical-tourism/contact_information/feedback |
| What payment forms do you have? | Individuals can choose any payment method (cash, bank transfer, credit card issued in Russia). |
| What is an E-Visa? May I apply for E-Visa? |
An e-Visa is an official document permitting entry into and travel within Russian Federation. The e-Visa is an alternative to visas issued at Russian missions. The unified e-visa is a single entry visa. The validity period of a unified electronic visa is 60 days from the date of issue. The permitted period of stay in the Russian Federation on the basis of a unified e-visa within its validity period shall not exceed 16 days from the date of entry. For more information visit: E-visa (kdmid.ru) |
| Are all services at the Center provided by an appointment? | All services are provided by an appointment except for Lab tests and ECG. |
| What doctor should I choose (who is the best specialist in the field)? |
The high quality of our service does not depend on what doctor you apply to and when. You can choose a specialist by his or her profile and specialization and be sure to get the best help possible. |
| How can I make an appointment for an X-ray examination? | X-ray lab is open Monday to Friday, from 8.30am to 7pm. You can make an appointment by contacting us at: medical.tourism [at] endocrincentr.ru |
| Working hours of ultrasound lab. |
Ultrasound lab is open on weekdays from 8.30am to 8pm and from 9am to 4.30pm on Saturday. You can make an appointment by contacting us at: medical.tourism [at] endocrincentr.ru |
| Can I have a gastroscopy? |
Yes, you can have gastroscopy, under anesthesia including. To make an appointment, please, contact us: medical.tourism [at] endocrincentr.ru To learn more about the procedure, and how you can prepare for it, please, visit https://www.endocrincentr.ru |
| How can I make an appointment for a scintigraphy? How should I prepare for it? |
You can make an appointment and get more information about the test by mail: medical.tourism [at] endocrincentr.ru |
| Does the Center carry out IVF? | Sure. You can get more information by mail: medical.tourism [at] endocrincentr.ru |
| Are there physical therapy services in the Center? | We have everything for that. For more information, please, contact us at: medical.tourism [at] endocrincentr.ru |
| How do I register with the Center? | You can make an appointment and continue to be further followed up at the Center. Your doctor will suggest examination and treatment plan. |
| How do I get an extract from an outpatient medical record? | You can get it upon a written application to Deputy Director of Clinical and Diagnostic Services . The extract is ready within 15 business days. |
| How can I make a follow-up appointment with a doctor of medical sciences? |
You can do it by contacting us at: medical.tourism [at] endocrincentr.ru If there are no time slots, available in the schedule, you will be added to the waiting list. |
| Can I make an appointment online? |
Yes, you can. To make an appointment online you should be registered at the russian USIA system — «gosuslugi». To login, please, visit: https://www.lk.endocrincentr.ru |
| How do I get to the Diabetes School? | To study at the Diabetes School, please, contact us at: medical.tourism [at] endocrincentr.ru |
| How long does it take to receive a results of a genetic test? | Some tests may take 1-2 months. For more information, please, contact: medical.tourism [at] endocrincentr.ru |
| How do I contact my physician? | To contact the doctor, please, write: medical.tourism [at] endocrincentr.ru |
TESTS
| What tests can be done in the Center? | To get the full list of available tests, please, contact us at: medical.tourism [at] endocrincentr.ru |
| When can I have my blood drawn? | You can have your blood test taken in the procedure room from 8.15am to 12.00am, Monday to Friday and from 9.15am to 12.00am on Saturday. |
| Can I receive my test results via email? |
To receive your test results online you must be registered at the russian USIA system — gosuslugi. To login, please, visit: https://www.lk.endocrincentr.ru |
| How long does it usually take to have the lab test results done? | It usually takes 2-6 hours. To get more information, please, contact us at: medical.tourism [at] endocrincentr.ru |
| Where can I get the information about the prices of the services available? | To get information, please, contact us at: medical.tourism [at] endocrincentr.ru |
SURGERY
| What surgical procedures can be done in the Center? |
Endocrinological and other related surgeries are carried out in the center. For more information, please contact us at: medical.tourism [at] endocrincentr.ru |
| How much does a surgery cost? | To get more information about the prices, please contact us at: medical.tourism [at] endocrincentr.ru |
| Do you do laparoscopy? | Yes, we do. The surgeon will tell you more about the procedure during the consultation. |
| How long does a surgery last? | The surgery duration is individual. To get more information, please contact your attending physician. |
| What equipment is used in the Center? | The Center uses modern high-tech equipment. To get more information please contact your attending physician. |
| Who is going to perform the surgery? | Surgeons of the Center. To get more information, please contact your attending physician. |
| What type of anesthesia is used? | The type of anesthesia is determined by an anesthesiologist prior to surgery. |
| Can I have a surgery scheduled? | Sure. We can arrange an appointment with a surgeon so that you can discuss the most convenient time for you. |
| Is it possible to have endoscopic thyroidectomy in the Center? | A surgeon’s consultation is required to decide on the surgery method. |
| May I go home right after the surgery? | It is for the attending physician to decide. |
| What tests should I have before the surgery? | Your attending physician will provide you with the list of necessary tests. |
| Where is the patient? What's his/her diagnosis? | The fact of seeking medical advice is a medical secrecy. We do not provide such information. |
| How did the surgery go? | To get such information please contact the attending physician. |
| Is a certain specialist available? | To receive information about a specialist’s schedule, please, contact us at: medical.tourism [at] endocrincentr.ru |
| When can I visit a patient in hospital? |
From 5.00pm to 7.00pm, Monday to Friday; On weekends and holidays, from 11.00am to 1.00pm and from 5.00pm to 7.00pm |
| How can I reschedule / inquire about the date of the inpatient admission? | You need to contact us at: medical.tourism [at] endocrincentr.ru |
| What should I take with me for inpatient admission? |
Personal belongings; To get the list of the required documents, please, contact us at: medical.tourism [at] endocrincentr.ru |