FAQ

FOR OUT-PATIENTS
How is advice provided at the Centre?

Consultations are covered by the compulsory medical insurance (OMS) and on a paid basis.

You can get information about prices on paid medical services and make an appointment with a specialist by contacting us at:

medical.tourism@endocrincentr.ru 

Or you can submit an application online: https://www.endocrincentr.ru

What payment forms do you have?

Individuals can choose any payment method (cash, bank transfer, credit card).

Are all of the Center’s services provided by appointment?

All services are provided by appointment, except for tests and ECG.

What doctor should I choose (who is the best specialist in the field)?

The high quality of our service does not depend on when and what doctor you address. You can choose a specialist by his or her profile and specialization and be sure to get the best help possible.

How can I make an appointment for X-ray examination?

X-ray office is open Monday to Friday from 8.30 till 19.00. You can make an appointment by contacting us at:

medical.tourism@endocrincentr.ru

Can I have a gastroscopy?

Yes. You can have gastroscopy, including anesthetized. 

To make an appointment please contact us at: medical.tourism@endocrincentr.ru

To learn more about the procedure and how you can prepare for it please visit https://www.endocrincentr.ru

How should I make an appointment and prepare for a scintigraphy?

You can make an appointment and get more information about the test by mail: medical.tourism@endocrincentr.ru

Does the Center carry out IVF?

Sure. You can get more information by mail: medical.tourism@endocrincentr.ru

Are there physical therapy services in the Center?

We have everything for that. For more information please contact us at: medical.tourism@endocrincentr.ru

How do I register with the Center?

You can make an appointment and be further followed up at the Center. Your doctor will suggest examination and treatment plan.

How do I get an extract from an outpatient medical card?

You can get it upon a written application to Deputy Director for Clinical and Diagnostic Services. The extract is ready within 15 business days.

How can I make a follow-up appointment with a doctor of medical sciences?

You can make an appointment by mail: medical.tourism@endocrincentr.ru
If there are no time slots available in the schedule, you will be added to the waiting list.

Can I make an appointment online?

Yes. To make an appointment online you should be registered at the USIA system (gosuslugi). To login please visit: https://www.lk.endocrincentr.ru

How do I get to the  Diabetes School?

To study at the Diabetes School please contact us at: medical.tourism@endocrincentr.ru

How long does it take to receive a genetic test’s results? Some tests may take 1-2 months. For more information please contact your attending physician.
How do I contact my physician? To contact the doctor, please write an email: medical.tourism@endocrincentr.ru
 
TESTS

What tests can be done in the Center?

To get the full list of available tests splease contact us at: medical.tourism@endocrincentr.ru

When can I have my blood drawn?

You can have your blood test taken in the procedure room from 8.15 to 12.00 Monday to Friday and from 9.15 to 12.00 on Saturday.

Can I receive my test results via email?

To receive your test results online you must be registered at the USIA system (gosuslugi). To login please visit: https://www.lk.endocrincentr.ru

How long does it usually take to have the lab test results done?

It usually takes 1-2 business days. To get more information please contact us at:medical.tourism@endocrincentr.ru

Where can I get information about the prices on services available?

To get the full list of available tests and analyses and their cost please contact us at: medical.tourism@endocrincentr.ru
SURGERY
What surgical procedures can be done in the Center?

Endocrinological and other related surgeries are carried out in the center. For more information, please contact us at: medical.tourism@endocrincentr.ru

How much does a surgery cost?

To get more information about the prices please contact us at: medical.tourism@endocrincentr.ru

Do you do laparoscopy?

Yes. The surgeon will tell you more about the procedure during the consultation.

How long does a surgery last?

The surgery duration is individual. To get more information please contact your attending physician.

What equipment is used in the Center?

The Center uses modern high-tech equipment. To get more information please contact your attending physician.

Who is going to perform the surgery?

Surgeons of the Center. To get more information please contact your attending physician.

What type of anesthesia is used?

The type of anesthesia is determined by an anesthesiologist prior to surgery.

ICan I have a surgery scheduled?

Sure. We can arrange an appointment with a surgeon so that you can discuss the most convenient time for you.

Is it possible to have endoscopic thyroidectomy in the Center?

A surgeon’s consultation is required to decide on the surgery method.

May I go home right after the surgery?

It is for the attending physician to decide.

What tests should I have before the surgery?

Your attending physician will provide you with the list of necessary tests.

Where is the patient?

What's his/her diagnosis?

The fact of seeking medical advice is a medical secrecy. We do not provide such information.

How did the surgery go?

To get such information please contact the attending physician.

Is a certain specialist available?

To receive information about a specialist’s schedule please contact us at:medical.tourism@endocrincentr.ru

When can I visit a patient in hospital?

From 17.00 to 19.00 Monday to Friday; 
On weekends and holidays from 11.00 to 13.00 and 17.00 to 19.00

How can I reschedule / inquire about the date of the inpatient admission?

You need to contact us at: medical.tourism@endocrincentr.ru

What should I take with me for inpatient admission?

Personal belongings; 
To get the list of the required documents please contact us at medical.tourism@endocrincentr.ru